Contact Information

Last Updated: October 29, 2025

Get in Touch

We're here to help! Whether you have questions about our products, need assistance with an order, or want to inquire about custom projects, we'd love to hear from you.

Primary Contact

Email: rin@animegaragekits.com

Response Time: The team at Anime Garage Kits operates this business as a side project alongside our full-time careers. We maintain strict boundaries between our day jobs and shop activities to ensure quality service. Please allow up to 3 business days for a response to your inquiry. We appreciate your patience and understanding.

Please include your order number in any order-related inquiries to help us assist you more quickly.

Customer Account Portal

Account Management: account.animegaragekits.com

Use your customer account portal to:

  • View order history
  • Track shipments
  • Submit return requests
  • Update account information
  • Access order invoices

What We Can Help With

Order Questions

  • Order status and tracking
  • Shipping updates
  • Pre-order and print-on-request timelines
  • Order modifications (before shipping)
  • Order cancellations

Product Questions

  • Product availability
  • Technical specifications
  • Model dimensions and details
  • Finishing and assembly recommendations
  • Custom or special requests

Returns and Damage

  • Return requests and status
  • Damaged or broken items
  • Replacement parts
  • Refund inquiries

Technical Support

  • Account access issues
  • Website problems
  • Payment questions

About Our Team

Anime Garage Kits is run by passionate 3D printing enthusiasts who do this work on the side. We take pride in delivering quality products and excellent customer service, but we also maintain healthy work-life boundaries. This means:

  • Email responses may take up to 3 business days
  • Production schedules account for our limited availability
  • We're committed to quality over speed
  • Your patience helps us continue doing what we love!

Business Hours

While our online store is open 24/7 for orders, our team manages customer service inquiries around our primary work schedules.

Email Support: Responses within 3 business days

Please note that response times may be longer during peak periods, holidays, or when we're managing high order volumes. We appreciate your understanding as a small, side-hustle business.

Before You Contact Us

To help us serve you better, please:

  • Check our policies: Review our [Return and Refund Policy], [Shipping Policy], and [Terms of Service] - many common questions are answered there
  • Include your order number for order-related questions
  • Attach photos when reporting damaged items or product issues
  • Be as specific as possible about your question or concern

Stay Connected

Email Newsletter:

Sign up for our email newsletter to receive:

  • New product announcements
  • Restock notifications
  • Behind-the-scenes content about our printing process
  • Tips for finishing and painting your models
  • Special promotions and sales

[Sign up for email updates on our website]

Blog:

Check our blog periodically for:

  • New arrival showcases
  • Printing tips and techniques
  • Model assembly guides
  • Featured creator spotlights
  • Updates on production and availability

[Visit our blog at animegaragekits.com/blog]

Custom Orders and Special Requests

Limited Custom Availability:

We occasionally accept requests to print specific models from our licensed creators that are not currently listed in our store.

What we can consider:

  • Models from the Patreon creators we have merchant licenses with
  • Items that are part of our licensed collections but not yet in our store inventory
  • Different sizes or scales of models from our licensed creators (when feasible)

What we cannot do:

  • Print models from sources outside our licensed creator network
  • Print customer-provided files or designs
  • Print models from creators we are not licensed with

How to inquire:

If you're looking for a specific model from one of the anime/garage kit creators we work with, email us at rin@animegaragekits.com with:

  • The creator's name or Patreon
  • The specific model name or description
  • Reference images if possible
  • Desired size or scale

We'll let you know if we have access to that model through our licenses and whether we can add it to our production queue. Please note that we may add popular requests to our regular store inventory for other customers to enjoy as well.

Response time: Given our side-business nature, please allow up to 3 business days for us to review your request and respond.

Please allow up to 3 business days for us to review your custom order inquiry and respond.

Wholesale and Business Inquiries

For wholesale opportunities or business partnerships, please email rin@animegaragekits.com with "Wholesale Inquiry" in the subject line.

Privacy

We respect your privacy and will never share your contact information with third parties. For more information, please review our Privacy Policy.

Thank you for choosing Anime Garage Kits! We look forward to helping you with your 3D printing needs.